Gaming is entertainment. Kraiya believes every player should be able to enjoy themselves within their own limits. Our responsible gaming policy is here to help you stay informed, protected, and in control.
The measures Kraiya has in place to keep you safe and well
Set your own daily, weekly, or monthly deposit, bet, and loss limits. Lowering a limit takes effect immediately, but increasing one requires a 24-hour waiting period to prevent impulsive decisions.
Take a break of 24 hours to 30 days to clear your head. During this time you won't be able to access the platform, but your account and balance remain completely safe.
For a long-term break, keep your account fully suspended for 6 months to 5 years. During this period, neither you nor anyone else can reactivate the account.
Kraiya's automated system detects unusual gaming behavior and reaches out to you directly when needed. We're always in your corner.
Age verification is mandatory at registration and before your first withdrawal. There is no way for anyone under 18 to access the platform.
Our support team is available in Bangla to help you deal with gaming addiction. If needed, we can connect you with a professional counselor.
Read the questions below and check the ones that apply to you
These questions will help you assess how well you have your gaming habits under control.
Some of your answers suggest your gaming habits may need attention. Please Contact Us or activate your self-exclusion settings.
Your gaming habits appear to be under control. Stay mindful and continue to play responsibly.
Easily activate these tools from your Kraiya account settings
Set a daily, weekly, or monthly deposit cap. Once the limit is reached, further deposits are automatically blocked.
Your session will automatically end once you've lost a set amount — so you won't fall into the trap of chasing losses and making things worse.
Decide in advance how long you want to play. When your time is up, you will receive a reminder and your session will end.
You will be reminded at set intervals how long you have been playing and how much you have won or lost.
Temporarily pause your account for anywhere between 24 hours and 30 days. Your account and balance will be fully secure throughout.
Complete self-exclusion for a period of 6 months to 5 years. During this time, no transactions or gaming activity will be possible on the account.
Easily opt out of promotional offers and bonus messages anytime. Free yourself from marketing communications.
View your complete gaming and financial history at any time. Stay informed about your own habits.
Repeatedly spending beyond the limits you set for yourself.
Chasing losses by placing larger and more frequent bets to win back money.
Hiding your gaming habits from family or people close to you.
Gaming is having a negative impact on your work, family, or health.
Feeling restless, irritable, or anxious when you're not playing.
Treat gaming as entertainment, not as a source of income.
Play within a pre-set budget and accept losses when they happen.
Keep gaming time limited alongside your family, friends, and work.
Take regular breaks, and be willing to step away for longer when you need to.
Don't hesitate to reach out to family or professionals for support when needed.
Kraiya is more than a gaming platform — we're committed to building a responsible community. Millions of people in Bangladesh enjoy online gaming for entertainment, but in some cases it can spiral out of control.
We believe gaming is only truly enjoyable when it's played mindfully and in control. At Kraiya, responsible gaming isn't just policy — it's part of who we are.
Our team is continuously developing new tools and methods to keep you safe. If you ever feel you need help, please don't hesitate to reach out.
Core Principles: Gaming at Kraiya is a form of entertainment. Do not use gaming as a way to solve financial problems.
Kraiya strictly prohibits anyone under the age of 18 from using the platform. Age verification is mandatory at registration, and additional documentation may be requested in suspicious cases.
Our advice to parents and guardians — use parental control software on family devices and stay aware of your children's online activity.
If you suspect someone you know who is a minor is using Kraiya, please support@kraiya.clickto let us know. We'll take immediate action.
Financial awareness is the cornerstone of responsible gaming. Think of what you spend on gaming as entertainment — like buying a movie ticket. It should never be money that affects your daily life if lost.
Gaming addiction is a real issue, and there's no shame in it. If things feel like they're getting out of hand, reaching out for help is the bravest step you can take.
Kraiya's support team is here for you in Bangla. Reach out without fear of judgment — we're only here to help. Whether you want to set up self-exclusion or a cooling-off period on your account, or just need someone to talk to, come to us.
You don't have to face this alone. Our team is ready to speak with you in Bangla.
Email UsGaming on Kraiya is about more than winning — it's about entertainment, community, and a safe experience. Join today and enjoy gaming responsibly with our suite of protection tools.