Kraiya FAQ — All your questions, answered here

To register on Kraiya, you'll need an active mobile number, an email address, your full name, and date of birth. You must be at least 18 years old. Registration is completely free and takes just 2 minutes. Click here to register.

No. Under Kraiya's policy, each person is allowed only one account. Creating multiple accounts with the same mobile number or email is strictly prohibited and may result in account termination.

login page Go to the "Forgot Password?" link and click it. A reset link will be sent to your registered email. Click the link to set a new password. Alternatively, you can also log in using the OTP method.

The KYC (Know Your Customer) process keeps your account secure. Before your first withdrawal, you'll need to submit a copy of your National ID or passport along with a selfie. Verification is typically completed within 24 hours.

After logging in, you can update your email, mobile number, and profile details from Account Settings. To change your name or date of birth, please contact the support team.

Yes. You can request to deactivate or close your account at any time. Self-exclusion is also available as part of our responsible gaming features. For more details, Responsible Gaming View page.

Yes. On Kraiya, you can log in with your username, email, or mobile number — whichever you prefer. With OTP login, just your mobile number is enough; no password required.

You can play games without verifying your email initially. However, email verification is required to make deposits, withdrawals, and activate bonuses. The verification email sent after registration may land in your spam folder, so be sure to check there too.

Once you open a new account and make your first deposit, the welcome bonus will be added to your account automatically. For full terms and conditions, please visit the Bonus Page View.

Each bonus comes with its own wagering requirements. Typically, you must wager the bonus amount a set number of times before making a withdrawal. Read the full bonus terms and conditions for accurate details. Have a question? Ask our support team.

Yes. Kraiya regularly offers daily rewards, weekly cashback, and special seasonal promotions. Log in to your account to see the offers available to you. Latest Promotions page as well.

Bonus funds cannot be withdrawn directly. Once the wagering requirements are met, winnings earned from the bonus become eligible for withdrawal. Each bonus has its own terms, so read them carefully before accepting an offer.

Refer a friend to Kraiya and earn a bonus when they sign up and make a deposit. You can find your referral link in your account dashboard. Full terms and conditions on the Bonus Page are provided.

Most bonuses have an expiry period. If not claimed within the specified time after receiving an offer, it will expire. Keep notifications enabled so you never miss an offer.

Free spin bonuses are usually tied to specific slot games as indicated in the bonus offer. In some cases, they may be usable across multiple games. Check the bonus section in your account for full details.

Every bet you place automatically earns loyalty points. Accumulated points can be redeemed for special rewards and bonuses. Rewards page View full points system details.

Kraiya supports deposits via popular mobile banking options including bKash, Nagad, and Rocket, as well as bank transfers. Check the payment section for the latest updates.

The minimum deposit amount on Kraiya varies by payment method. Mobile banking generally allows deposits with a very low minimum. Check the payment page or ask our support team for exact details.

Withdrawals from KYC-verified accounts are typically processed within 1–24 hours. Mobile banking is usually faster. Bank transfers may take 1–3 business days.

Kraiya generally does not charge any withdrawal fees. However, payment gateways may apply their own fees. Please review the fee schedule in your account before making a withdrawal.

Contact support with your deposit transaction ID and a screenshot. Issues are typically resolved within 15–30 minutes. During peak banking hours, there may be a slight delay.

Withdrawal limits depend on your account level and payment method. Daily, weekly, and monthly limits typically apply. VIP members enjoy higher limits. Full details are available in the payment section.

Yes, for security purposes withdrawals must be made to the same account used for the deposit. This is a mandatory policy to prevent money laundering and protect your account.

Kraiya currently supports local payment methods for Bangladeshi users. For the latest updates on cryptocurrency support, please check with our support team.

Kraiya offers slot games, Live Casino, table games, Sports Betting, fishing games, and much more. New Games Check the page for the latest additions.

All games on Kraiya run on third-party audited Random Number Generator (RNG) technology that is completely fair and secure. Every game result is entirely random and cannot be manipulated in any way.

Yes. All Kraiya games are fully playable on mobile browsers and the app. Downloading the app gives you an even smoother experience. Download the app here.

In Live Casino, you play against real dealers via live video stream. Popular games including Baccarat, Roulette, and Blackjack are available 24/7. A stable internet connection ensures the best live gaming experience.

First, check your internet connection. Clear your browser cache and cookies and try again. Try disabling your VPN. If the issue persists, contact support with a screenshot.

Kraiya's system records every game session. If you get disconnected, you'll be able to see any unfinished sessions once you reconnect. If you run into an issue, contact support immediately.

Kraiya uses SSL 256-bit encryption. Your personal information is never sold or shared with third parties. To learn more, Privacy Policy Read.

Log in to your account and go to Settings > Security to enable 2FA. You'll receive an OTP on your mobile each time you log in — it's the most effective way to protect your account.

Change your password immediately and log out of all devices from your active sessions. Then notify the support team. Kraiya automatically sends alerts for unrecognized logins.

No. Kraiya staff will never ask for your password or OTP by phone, message, or email. If anyone requests this information, it is a scam — do not share anything.

Kraiya is strictly for users aged 18 and above. Age verification is required at registration. If there are minors in your household, please use device locks or parental controls. Responsible Gaming Learn more on this page.

You can reach the Kraiya support team via live chat, email (support@kraiya.click), or the contact form on the site. Support is active 24 hours a day, 7 days a week.

Yes. The Kraiya support team provides assistance entirely in Bangla. Our support team was built with Bangladeshi players in mind.

You can raise a complaint via support chat or send the details to support@kraiya.click. All complaints are taken seriously and are typically resolved within 24–48 hours.

Kraiya Full Terms & Conditions this page You'll find it there. We strongly recommend reading it before you register.